Appointment Policy

To allow ample time for all patients and scheduled surgical procedures, we operate primarily by appointment. Emergency cases shall always receive top priority, which is why occasional appointment delay is inevitable. Please realize that we make a sincere attempt to see each client on time.

Patient Arrival Policy

For your protection, and that of others, all dogs must be on a leash and properly controlled while in the waiting area or exam rooms.

All cats must be presented in an appropriate cat carrier or on a leash. 

For your convenience, 'drop-off' appointments are available. A 'drop off' means you could bring your pet at the time that works best for you and leave him/her with us for a couple of hours. Usually we will ask you to 'drop off' sometime in the morning so our doctors can examine the patient in between appointments or at the time purposely reserved for admitted patients. Once the doctor is done, she will give you a call to go over the diagnosis and to give you discharge instructions. 

We make every effort to ensure that all fees are fair and reasonable and yet maintain professional staff and state-of-the-art equipment;  you are encouraged to discuss charges before services are rendered.  It is the policy of this hospital that payment for professional services be made at the time they are performed.  We accept cash, checks, debit, Mastercard, and Visa.  We also offer special low-interest and no-interest payment plans available for qualifying clients through CareCredit®.